Frequently Asked Questions:

How do I control the burglar alarm system ?
All alarm systems are comprised of a main alarm panel
which is controlled by a keypad.
This allows you to turn the burglar alarm system on and off
and quickly verify the status of all connected items.

How does the burglar alarm system protect me ?
The level of protection offered by the system is determined
by the various sensors connected to it.

Will I get a discount on my insurance premium
because of the burglar alarm system?
Usually a discount applies when a home burglar alarm system is installed.
Most businesses must have a burglar alarm system to obtain insurance.

What is a typical burglar alarm system ?
A typical home burglar alarm system protects the basement windows
(as they are usually the most accessible) and all doors in the dwelling.
Also motion detection (now pet proof) is normally used to supplement
these items and secure the main floor windows. Typically when the
burglar alarm system is used at night with the occupants at home this motion detector is left off

What other devices can be used ?
Many devices can be connected to a home burglar alarm system,
the most common are a contact switch or a motion detector.
Glassbreak detectors can also be installed, these react to sound
(breaking glass or wood) and can provide more protection
when the occupants are sleeping. Also, various environmental detectors
can also be connected to detect gas, fire or water.
Even furnace failure can be detected.

Will I see any wires from the burglar alarm system installation ?
The great majority of our burglar alarm systems are hardwired and all wiring
is concealed. This type of burglar alarm system is the most reliable and
virtually invisible. In most cases we recommend wireless equipment.

What happens when the burglar alarm system goes off ?
When the burglar alarm system is tripped the sirens sounds
(usually for 4 minutes unless shut off) and a transmission is sent
to our monitoring station. A verification phone call is placed to the household
or business to confirm that the burglar alarm is genuine. If it is, the proper
authorities are dispatched and further telephone calls are made to contact
you or someone you have selected.

Can I automate my home or business ?
Home automation products can be added to your burglar alarm system.
These devices allow the users to "talk" to their burglar alarm system,
providing remote control of lights, furnaces & appliances.

Some burglar alarm systems are free, why isn't yours ?
Certain companies prefer to install a very basic burglar alarm system
at no cost and "lock in" a customer to a long term contract at an inflated rate.
This extra monthly cost pays for the burglar alarm system equipment.
Unfortunately these arrangements often provide poor protection and
usually cost more in time for similar burglar alarm system equipment.

To get the best protection for your family or business what is required?
You need professional assistance. Residential break and enters are unfortunately
all too common occurrences. Even with past statistics it os almost impossible to
anticipate where or when a break-in is going to occur. Some areas are consistently high risk, while others experience sudden waves of property crime. One fact remainsconsistent: each home, unless suitable secured, offers the opportunity for a break and enter with resulting theft and property damage. According to a survey, 88% of 448 inmates cited that ''an alarm system connected to a police dispatch service" is the most effective way
to prevent a burglary.

What does Barnes Electronic Protection Services do to provide security?
Whether it is detecting a fire smoldering in a home, catching an intruder trying to
gain illegal entry or trapping a gunman in the process of a holdup, Barnes
ensures that the appropriate authorities are sent to remedy the situation.
This is the business of alarm monitoring and emergency response.The act of being
on guard 24 hours a day, 365 days a year is to avoid personal harm and destruction to property. It is to give peace of mind to those forced to live in a world which seems to be going crazy. It is providing a service which benefits those around us by making the world a place to live in.

What are the procedures, how is it done?
It is the magic of modern telecommunications technology which enable
Barnes Electronic Protection Services to achieve such a feat. Satellites and thousands of land switching networks provide instantaneous communication so that alarms generated anywhere in North America can be handled by operators at Barnes Electronic Protection Services moments after they occur. And while this technology is available to everyone, of the thousands of monitoring companies in existence today, less than 5% take advantage of it. It is the utilization of this technology and the company's commitment to be a leader in the alarm monitoring industry, which puts Barnes Electronic Protection Services at the top of the chart as far as monitoring companies are concerned. This is a serious business. Situations involve crisis, sometimes
life or death. There is no time to lose when a house is on fire or a gun is pointed at someone's head. Signals pour into the station, within seconds operators swing into action, first calling the premise to verify, then dispatching police, fire and other emergency services, and notifying responsible parties of any action taken.
The process can be stressful but the rewards are great. Operators know their action may save someone's life or prevent the destruction and loss of property.

What makes Barnes Electronic Protection Services special?
It is the people, not machines, which make a company great.
Barnes Electronic Protection Services fosters a sense of pride in its employees; a pride which comes from knowing the company strives to be the best at everything it does.
Barnes Electronic Protection Services also take a personal interest in you; your person, your property and your assets. The more homes that are protected by a monitored security system in a town or city,the safer the neighbourhood will be

How do we satisfy our customers?
The ability to satisfy an ever growing customer base is essential if we are to
maintain continued prosperity. Each customer entrusted to us for safekeeping is,
therefore, an important asset. Earning your confidence in our ability to provide for your security is the foundation of our business. Accordingly, our activities must at all times, focus on your wants and needs. We must strive to exceed your expectations by strickly adhering to any instructions given while ensuring absolute integrity in signal processing, providing swift accurate emergency response, and maintaining polite, courteous verbal communication. Through the safe protection of you, your person, your property and your assets, we seek to provide you with an improved quality of life thereby gaining your trust, loyalty and complete satisfaction.